Returns 
Returns
Return Policy
No returns can be processed without a completed and approved RMA form.
Alco Sales (DBA Alcocabinethardware.com) conditionally accepts returns. All returns will be reimbursed in the form of merchandise credit with Alcocabinethardware.com. If, in returning your items to Alco Sales, you package the items poorly and they are damaged in transit, we may not be able to give you credit for the return. Please carefully pack your returns; a good rule of thumb is to simply package the items as well as they were when they arrived.
Normal return period is 20 days. Returns will incur a 25% restocking fee. Custom order items and some special order items are non-returnable.
- Return timeframe: You have 20 calendar days from the time you received your order to return any item to Alco Sales. Within 10 days, we will grant you in-store credit for purchases returned (restocking fees still apply) on acceptance of condition of the merchandise and status of original order. After 20 days, all sales are final.
- Preparing your return: To expedite your return/exchange, we require all returns to be pre-authorized with a "returned goods authorization" number. This number allows us to quickly update your account once we have received your return, thus saving both of us time and money. We cannot accept returns without an RMA#. To receive an RMA#, click on the following link:
RMA# Order Form - Shipping your return: To ship your return back to Alco Sales, please use insured US Mail or UPS. Make sure to keep your tracking numbers. Send your return, with the RMA# clearly printed on the parcel, to this address:
Alco Sales
Alcocabinethardware Returns
3001 East Villa Maria Road
Bryan, Texas 77803
-
Your refund: We will refund as merchandise credit the full value of any authorized return minus shipping & handling charges and restocking fees. Returning defective items does not incur a restocking fee.
-
Restocking fees: Restocking fees are 25% of the original purchase price.
If you follow the guidelines below, returning an item will be quick and easy:
- The key to dealing with missing, defective, or damaged merchandise is to identify where responsibility for the problem lies: with the shipping company or with Alcocabinethardware. If Alcocabinethardware has incorrectly filled an order or has sent you an item that is defective but clearly has not been damaged en route, Alcocabinethardware will readily take full responsibility for replacing the item. If the item was damaged during shipping, Alcocabinethardware will assist you in resolving the claim with the carrier.
- For Items Damaged During Shipping: Please inspect your shipment before you sign for it. If the product or shipping carton appears visibly damaged from shipping, do not sign to accept the shipment. Rather, refuse delivery and please contact our customer service department immediately 900.555.1212. We will then send you a replacement immediately and will contact the carrier to resolve the issue. If you sign for the delivery only to find later that the product was damaged in transit, it is your responsibility to file a claim with the shipping company.
- For Items Otherwise Defective or Missing: If you received an order with missing or defective items (not damaged in transit), please notify us in writing (send us an email) within 48 hours following receipt. We will replace all defective merchandise if we are notified within 48 hours and when the items have been received by us for return. You will be charged no shipping and handling in such an event. To safeguard against such situations, we carefully inspect every item before shipping. Replacing defective items includes no restocking fees or additional shipping charges.
Four Steps for Returning Defective Items:
1. Email Alcocabinethardware within 24 hours of receipt, indicating what it wrong.
2. Receive an RMA#
3. Write RMA# on address label
4. Send item(s) UPS or insured US Mail
5. Replacement item will be shipped after inspection of returned item for eligibility for return.
Four Steps for Regular Returns:
1. Complete RMA form.
2. Receive an RMA#
3. Write your RMA# on the address label
4. Send the item(s) UPS or insured US Mail
No returns can be processed without an RMA#.